By default, date/time values are displayed as a time period relative to the present. Additionally, hovering over a date/time value displays a timestamp. You may change how date/time values are displayed.
To change date/time preferences
From the Edgio Console, click your profile icon and then select My Account.
Optional. From the Display date/time values as option, determine whether date/time values are displayed within the Edgio Console as:
Relative Time Periods: Select Distance (e.g. "3 days ago").
Timestamps: Select Timestamp.
Optional. Determine the formatting convention for timestamps:
United States: Select American (e.g. "Tuesday, February 16, 2021 at 2:31 PM GMT+02:00").
International: Select European (e.g. "Tuesday, 16 February, 2021 at 14:31 PM GMT+02:00").
Optional. Determine whether timestamps will use:
Your Local Time Zone: Select Always display times in my local time zone.
Our password policy does not apply to users that log in using Google, Github, or Microsoft.
If you are setting or resetting your password, specify one that:
Contains at least one of each of the following types of characters:
Upper-case letters
Lower-case letters
Numbers
Symbols
Contains at least 8 characters but no more than 64 characters.
Is different from your last 4 passwords.
Does not contain a backslash (\).
Key information:
Your account is automatically locked for 30 minutes after six consecutive unsuccessful log in attempts. Manually unlock your account by resetting your password.
Our password rotation policy requires that you change your password every 90 days. Your new password must meet the requirements defined above.
You may reset your password at any time. Resetting a password will generate an email message containing a password reset link. Upon following this link, you will be prompted to identify your email account and to set a new password.
Key information:
A password reset link is only valid for 1 hour.
If a password reset link has expired before you have reset your password, then you will need to submit another password reset request.
Protect your user account from unauthorized access by enabling multi-factor authentication (MFA). MFA is an additional security requirement that requires a time-sensitive token when logging into Edgio properties, such as:
This token, which confirms your identity, may be generated through either of the following methods:
Authenticator Application: Look up a time-sensitive token within a Time-based One-time Password-compatible (TOTP) authenticator application (e.g., Google Authenticator) whenever you are challenged to provide a two-factor authentication token.
SMS Messaging: Receive a time-sensitive token via a text message whenever you are challenged to provide a two-factor authentication token.
Select whether to generate time-sensitive tokens through an authenticator application or text messages and then perform either of the following procedures:
Authenticator App (Recommended)
Install a TOTP-compatible authenticator app (e.g., Google Authenticator, Duo, or Authy).
From within your authenticator app, create a new account and then scan the QR code.
Text Message
Provide your mobile device’s phone number (E.164 format).
Look up a time-sensitive token within a Time-based One-time Password-compatible (TOTP) authenticator application (e.g., Google Authenticator, Duo, or Authy) whenever you are challenged to provide a two-factor authentication token.
To set up multi-factor authentication through an authenticator application
Click Select within the Authenticator App section.
If you have not already installed a TOTP-compatible authenticator app (e.g., Google Authenticator, Duo, or Authy), then you should download and install it now.
From within your authenticator app, create an Edgio account within your authenticator application.
Automatically define the account name and secret key by scanning a QR code. Otherwise, you will need to manually enter this information.
Once your account is successfully created, your authenticator app will continuously generate a time-sensitive token.
In the Verification code option, type the time-sensitive token generated by your authenticator app and then click Verify.
Upon successfully completing MFA setup, all future login attempts will require that you provide a time-sensitive token.
To use a different authenticator application or device
This procedure requires access to your authenticator account. If you no longer have access to your authenticator account, then you will need to reset your MFA configuration by contacting our customer support.
Perform the To disable authenticator application multi-factor authentication procedure.
Perform steps 2 - 6 from the To set up multi-factor authentication through an authenticator application procedure.
To disable authenticator application multi-factor authentication
This procedure requires access to your authenticator account. If you no longer have access to your authenticator account, then you will need to reset your MFA configuration by contacting our customer support.
Google Authenticator is a software application that generates tokens through which you can verify your identity to Google services and third-party applications (e.g., Edgio Console). This software application can be installed on your desktop, Android cell phone, or iPhone/iPad devices. Download links are provided below.
If the token generated by your authenticator app does not work, check the following items:
Is authenticator app MFA currently enabled?
From the Security tab of the Identity dashboard, check whether the Authenticator App section has been enabled (). If you see an Enable button within this section, click it to enable authenticator app MFA.
Are you using the current account?
An authenticator app contains all of your accounts. This may include accounts created for other sites/applications and outdated accounts. An account is created whenever you configure authenticator app MFA. If you have configured it more than once, then you may have older accounts within your authenticator app that generate codes that will not work.
Verify that you are using the account that was created when your MFA configuration was last updated.
If you no longer have access to your authenticator app, then you will need to reset your MFA configuration by contacting our customer support.
Locked Account
Your account is automatically locked for 30 minutes after six consecutive unsuccessful log in attempts. Both credentials and multi-factor authentication challenges count towards this limit. If you are locked out of your account, perform either of the following steps:
Reset your password.
Wait 30 minutes.
Remember this Computer
We currently do not support the ability to remember your computer.
Text messages containing time-sensitive tokens can be sent directly to your cell phone or messaging device via SMS. Setting up SMS messaging does not require the installation of a software application. Provide the phone number corresponding to your cell phone or messaging device. A text message containing a time-sensitive token will be sent to your phone.
The syntax for specifying phone numbers varies by location.
Sample Phone Number (Los Angeles, United States):+1 310 555 1212
Syntax (Phone Numbers Outside of the US):+<COUNTRY CODE> <AREA CODE> <PHONE NUMBER>
Sample Phone Number (Rio de Janiero, Brazil):+55 21 5555 1212
Standard text messaging rates may apply. We are not responsible for any fees that your cellular network carrier may charge for message transmission and delivery.
To set up multi-factor authentication through text messages
In the Verification code option, type the time-sensitive token that was sent to the above phone number via text message.
In the Enter your current password to confirm changes option, type your password.
Click Verify.
Upon successfully completing MFA setup, all future login attempts will require that you provide a time-sensitive token.
To update your mobile phone number
This procedure requires access to your mobile phone. If you no longer have access to your mobile phone number, then you will need to reset your MFA configuration by contacting our customer support.
Perform the To disable text message multi-factor authentication procedure.
Perform steps 2 - 7 from the To set up multi-factor authentication through text messages procedure.
To disable text message multi-factor authentication
This procedure requires access to your mobile phone. If you no longer have access to your mobile phone number, then you will need to reset your MFA configuration by contacting our customer support.
If you are not receiving multi-factor authentication text messages, check the following items:
Is text message MFA currently enabled?
From the Security tab of the Identity dashboard, check whether the Text Message section has been enabled (). If you see an Enable button within this section, click it to enable text message MFA.
Is it configured to send text messages to the phone number associated with your mobile device?
Verify that your messaging device has connectivity and that your SMS inbox is not full.
Locked Account
Your account is automatically locked for 30 minutes after six consecutive unsuccessful log in attempts. Both credentials and multi-factor authentication challenges count towards this limit. If you are locked out of your account, perform either of the following steps:
Reset your password.
Wait 30 minutes.
Remember this Computer
We currently do not support the ability to remember your computer.
New Phone Number
If you no longer have access to the phone number tied to multi-factor authentication, then you will need to contact your administrator to reset your MFA configuration.
Switch token generation method by deleting your existing MFA configuration. After which, you may set up a new configuration.
To switch your token generation method
This procedure requires the ability to generate a MFA token. If you cannot generate a token, then you will need to reset your MFA configuration by contacting our customer support.
You may connect your Github account to the Edgio Console when creating a repository. This allows the Edgio Console to integrate our service with a new or existing Github repository. However, you may revoke the Edgio Console’s access to your Github account at any time.
If the Edgio Console does not allow you to connect to a repository connected with your account, then you should try revoking access and then re-authorizing the Edgio Console’s access to your Github account by connecting to your Github account when creating a property.
To revoke access to your Github account
From Github, navigate to the Applications page (Github | Settings | Applications).
Click on the Authorized OAuth Apps tab. Github may require you to authenticate your identity through multi-factor authentication.
Find the Edgio Console entry, click …, and then select Revoke.
When prompted, confirm that you would like to revoke access.
